skip navigation

This page looks better in modern browsers. Please upgrade.

Brown Home Brown Home Brown Home Brown CS

The SPOCs

This system error
is most illogical

SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks.

Andrew Ayer
Paul O'Leary McCann
Jonathan Sailor
andrew
polm
jon

How to get help

In general, the best way to get help is to email problem@cs… (more info.) This helps us deal with problems most efficiently.

If an issue needs immediate attention, you can try reaching a SPOC. You can see who's around the building by running spoc-info from the command line, or try our office (CIT 502, phone x3-7628.) The Sunlab consultant (x3-7721) may also be able to help you locate a SPOC.

On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.

Current Schedule

Our current schedule (Fall 2009) is:

Sunday night andrew
Monday night jon
Tuesday night polm
Wednesday night andrew
Thursday night jon
Friday and Saturday polm (mostly remote)

Additional support resources


Page Owner: Aaron T. Myers Last Modified: Mon Oct 26 17:04:18 2009