The SPOCs
This system error
is most illogical
SPOCs (Systems Programmer, Operator, and Consultants) assist in the installation, maintenance, development, and documentation of local software. In addition, they represent the off-hours technical support staff, and assist with administrative tasks.
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How to get help
In general, the best way to get help is to email problem@cs… (more info.) This helps us deal with problems most efficiently.
If an issue needs immediate attention, you can try reaching a SPOC. You
can see who's around the building by running spoc-info from
the command line, or try our office (CIT 502, phone x3-7628.) The Sunlab
consultant (x3-7721) may also be able to help you locate a SPOC.
On nights, weekends, and holidays, at least one SPOC will always be responsible for reading submitted problem tickets ("remote coverage"). On weeknights, a SPOC will also be in the building to deal with requests in person.
Current Schedule
Our current schedule (Fall 2009) is:
| Sunday night | andrew |
|---|---|
| Monday night | jon |
| Tuesday night | polm |
| Wednesday night | andrew |
| Thursday night | jon |
| Friday and Saturday | polm (mostly remote) |
Additional support resources
- CS department Wiki (internal only)
- Department Systems information & documentation
- After-hours support information
- Reporting problems
| Page Owner: Aaron T. Myers | Last Modified: Mon Oct 26 17:04:18 2009 |